Customer Service
We Love Our Customers
At Bare Escentuals, giving our customers an extraordinary experience is first and foremost in everything we do. We are more than happy to assist you with product purchases, provide you with tips and techniques, and answer any questions you may have.
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Shopping
Use our comprehensive Search box located in the upper right corner of our site to find the exact product you are looking for you can then browse through the results that fit your criteria. You can enter a product name, item number or any portion of the product description (color, finish, etc). You will then be able to browse through the results.
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Trying to find a present for someone special? Check out our Gift section. If you still aren’t sure what to get pick up a gift card. It takes the guesswork out of the situation and they end up with exactly what they wanted.
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Not sure what the look of the season is? Take a peek at our list of Best Sellers.
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Can't find that perfect shade of foundation and matching powder? Visit our Tips and Advice pages created by users like you and our National Makeup Artists. If you have a more specific question feel free to Ask Leslie’s Artists. Here you can ask our National Artists questions about Bare Escentuals products, tips, or any other type of makeup advice. You can also visit our Facebook page where users like yourself chime in on the best tips and tricks around.
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Buying a Bare Escentuals Gift Card
Bare Escentuals Gift Cards may be purchased online, or through our Customer Service Department in the following denominations - $25, $50, $75, $100, $250. Gift Cards may be purchased in any dollar amount in our Bare Escentuals Boutiques. You can use a credit card or debit card to purchase a gift card online.
Gift Cards may be used for making purchases at any Bare Escentuals Boutique in the United States, BareEscentuals.com, bareMinerals.com, mdformulations.com and beBuxom.com. They are not redeemable at other Bare Escentuals retailers.
Shop for the Bare Escentuals Gift Card Now!
Gift Cards may be used multiple times. However, except as required by law, Gift Cards cannot be exchanged for cash. Gift Cards cannot be replaced and except as required by law, unused Gift Cards are not refundable. You can check the balance of your Gift Card online, by visiting a Bare Escentuals Boutique or call us at 866.502.4832. If you want to check your balance online click the Gift Card link at the top of the page, enter your Gift Card number and press submit.
GIFT CARDS DO NOT EXPIRE IN CA, CT, FL, IL, ME, MN, MT, NC, NH, OR, RI, TN, AND WA. IN ALL OTHER STATES, CARD EXPIRES SEVEN YEARS FROM DATE OF ISSUANCE. Some states may require us to turn over funds from unused Gift Cards to that state as early as two or three years from purchase, to be held by the state in your name.
Currently, Bare Escentuals Gift Cards are only available for purchase and use within the United States.
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After you have found the product you were looking for, you can read about the benefits as well as tips on each product detail page. At the top left hand side of the page you will be able to read a brief description of the product. As you scroll down the page there will be additional details highlighting the benefits as well as Tips and Tricks.
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Our websites offer Tips and Tricks on each product page as well as on the Tips and Advice pages. You can access this valuable information by visiting the individual product pages or by rolling over the Experience menu at the top of the website and selecting the Tips and Advice link. Inside the Tips and Advice section are Artist created looks, Instructional How-tos, as well as tips submitted by our customers and our National Artists.
Beauty Advice & Consultations
Our Bare Escentuals boutiques host in-store beauty events with our National Artistry Team throughout the year. You can also visit Ask Leslie’s Artists where you can submit questions to our National Makeup Artists. -
Our websites carry a large assortment of Bare Escentuals, bareMinerals, Buxom and mdformulations products. Many of our products our seasonal exclusives and once they are out of stock they will most likely not return. Occasionally an item in our standard selection may be temporarily out of stock. We recommend that you check back on a weekly basis to see which items are back in stock. At this time we do not have a backorder system.
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Ordering
We make it easy to shop across our four websites: bareescentuals.com, bareminerals.com, beBuxom.com, and mdformulations.com. Your shopping bag is universal, meaning you can shop across all of our sites and only check out once.
Ordering on our websites is quick and easy.
1) To add an item to your Shopping Bag, simply click on "Add to bag" either on a category page or a product page. You will see the product added to your Shopping Bag at the top right of your page.
2) To view the items in your Shopping Bag click on the Shopping Bag icon in the upper right corner of the page.
3) To remove an item from your Shopping Bag, click the {x} located on the right of the product in your bag. Your Shopping bag will automatically recalculate your total.
4) To change the quantity of an item in your Shopping Bag, change the number in the Qty box next to the product whose quantity you would like to modify. Once done press the Update Cart button to recalculate the total of your Shopping Bag.
5) If you have a coupon or a promotional code, you will enter these codes on this page before you proceed to checkout. Enter the code in the coupon code box at the bottom of the shopping cart page. Once you press the Apply button the promotional offer will appear automatically on the Shopping Bag page.
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Make sure to provide accurate city, state and zip code information (due to Canada and Territories) to prevent any errors or delays in shipping. Your shipping address must be in the United States, a United States Territory or Canada.
Our websites offer free standard shipping on all merchandise orders over $50 (excluding taxes) within the United States and its Territories. We are not able to ship to P.O. Boxes at this time. Bare Escentuals reserves the right to change this shipping promotion at any time. For shipments totaling less than $50, please see our shipping costs below:
Your Order Subtotal Standard Shipping Cost
*Excluding CanadaRush Shipping Cost
*Excluding CanadaUp to $20.00 $3.95 $18.95 $20.01 to $40.00 $5.95 $20.95 $40.01 to $49.99 $6.95 $21.95 $50.00 or more Free! $15.00
*For Canadian orders please add $10 to the fees above.
If you are sending a gift, be sure to check the "Gift Receipt" box in the Gift Options section (located below the billing and shipping information.) If you would like to include a gift message you will also check the "Gift Message" box, select a Greeting (optional) and fill in the text box with your optional gift message. To preview the message you can press the "Preview Message" button. The message you have entered will appear on the right. Our apologies but at this time we do not offer gift wrap.
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We accept the following credit cards: Visa, MasterCard, American Express and Discover card.
You can use Gift Cards in conjunction with your credit card payment. -
By Phone
Call toll-free 1.866.214.4076 Mon-Sat 8am-midnight EST and Sunday 10am-7pm EST. Credit card orders only.
By Fax
1.415.489.5994. 24 hours a day. 7 days a week. Credit card orders only.
By Mail
Send your completed order form with check, money order or credit card information to:
Catalog Orders
Bare Escentuals
P.O. Box 600
San Francisco, Ca 94104
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At this time we are unable to ship to any international locations outside of the United States or Canada.
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At this time we do not offer gift packaging.
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We accept the following credit cards: Visa, MasterCard, American Express and Discover card.
You can use Gift Cards in conjunction with your credit card payment. -
Occasionally our websites will offer promotions through e-mails and advertisements. You will always receive free shipping on merchandise orders over $50.
**Please note that excessive misuse of promotions and codes may result in order or item cancellation.
Bare Escentuals may restrict redemption to one per client. -
Billing
Immediately after you have successfully placed your order on one of our websites, you will receive an e-mail that contains information regarding the details of your order. The order confirmation e-mail is your receipt; please feel free to print it for your records. The e-mail includes your order number, the details of the products, prices, quantities, promotional information, payment method(s), your shipping and billing addresses as well as the shipping method you selected.
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Bare Escentuals order process is automated to distribute products quickly and accurately. We apologize but once the order has been placed it can NOT be cancelled. For more information on returns, please visit our Returns section.
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If you seem to be having issues with the online checkout system, please feel free to call customer service at 866.214.4076 and have them assist you in completing your order over the phone.
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For your own security and protection, BareEscentuals.com, bareMinerals.com, beBuxom.com and mdformulations.com will pre-authorize the full amount of your cart (or first payment - if eligible for split pay) less any gift card redemption. Please note that a $0.25 authorization could be placed on your card if there is an error made when entering your billing zip code , CVV or your credit card's expiration date. It is important to inform you that in the case of multiple entry errors additional $0.25 authorization charges may appear. This $0.25 authorization will drop off from your account within 5-7 business days depending on your financial institution.
For Club Orders: If your TV Offer Get Started Kit or Best Value Get Started Kit payment is made entirely with a gift card we request that you provide a credit card to cover future payments. Upon completion of the first order the credit card entered will be charged a $0.25 authorization to verify that the card is valid. This $0.25 authorization will drop off from your account within 5-7 business days depending on your financial institution.
The charge will be listed on your credit card bill as:
BAREESCENTUALSCOM 888-795-4747 or BARE ESCENTUALS BEAU800-227-3990 and the total amount charged. -
At this time we cannot ship outside of the United State and Canada.
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If you are unhappy with your product, return the item (with receipt) within 30 days of receipt and we will credit your account the full purchase price (less shipping and handling). Customer must pay for shipping costs when returning product.
The Bare Escentuals Gift Card itself cannot be returned or redeemed for cash. (except for where required by law) If you would like to return an item that was purchased by a Bare Escentuals Gift Card, your refund will be credited via a Merchandise Credit Card. -
Our order process is automated to distribute products quickly and accurately. We apologize but once the order has been "Checked Out" it can NOT be cancelled.
